frequently asked questions
What forms of payment do you accept?
We accept cash, check, and major credit cards. Autopay with authorization for recurring payment. You may mail your payment, deliver it in person, or give us your credit card number via telephone.
Is there a long-term lease?
No, the rental agreement is month-to-month.
What is the best kind of lock to use?
We recommend round style locks because they are designed to work with our roll up doors and provide added security by making it more difficult for the lock to be cut off.
Do I need to provide my own lock?
Yes, you must provide your own lock. We do offer locks for sale, if you would like to purchase one. The round style locks are $14 each.
Will a car fit inside the storage units?
Yes - it depends on the car and the unit.
How tall / wide are your doors?
Door sizes vary by unit size and range from 3’ to 9’ wide. Our doors are roll-up doors are easy to operate and coil up once opened.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months.
When is my rental fee due?
Your rent is due on the first 1st day of the month. If payment is not received by the end of the day on the 10th, a late fee of $10 is assessed.
Will I receive a monthly "bill"?
We do not send a monthly bill. If you need to have an actual paper bill mailed to you we can accommodate that request for an additional charge of $3.
Does the facility assume any liability?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
How do I get my deposit back when I move out?
We do not require a deposit; your origination fee is non-refundable.
What is not permitted to store in my unit?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.
may I share access to my unit?
Yes, you decide who may have access to your storage unit.
What are the office and gate hours?
Office hours are from 8am to 5pm everyday. Gate access is 7 days a week 7am to 7pm.
What happens if I lose the key to my unit?
You hold the only key to your storage unit. If you should misplace it, we recommend calling a locksmith.
What if there is damage to my unit or the facility?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests.
